WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.

In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.

Key Responsibilities

Onboarding and Development:

Execute effective onboarding programs for new travel agents joining our network
Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
Conduct regular check-ins and progress reviews with assigned agents

Performance Management:

Monitor agents' travel sales production and implement strategies to boost performance
Identify areas for improvement and provide targeted coaching and training
The monitoring of KPIs and implementation of structured goals will measure performance

Tool Adoption and Training:

Ensure agents are proficient in using WorldVia's suite of tools and technologies
Develop and deliver training sessions on new tools and industry best practices
Track and optimize tool adoption rates among assigned agents

Relationship Management:

Build and maintain strong relationships with individual agents and agent groups
Serve as the primary point of contact for assigned agents, addressing their needs and concerns
Collaborate with other departments to resolve agent issues and improve overall satisfaction

Retention and Satisfaction:

Implement strategies to enhance agent satisfaction and loyalty
Conduct regular surveys and feedback sessions to gauge agent sentiment
Develop and execute retention programs for at-risk agents

Reporting and Analysis:

Generate regular reports on agent performance, tool adoption, and satisfaction metrics
Analyze data to identify trends and opportunities for improvement
Present findings and recommendations to senior management

Bachelor’s degree in Business, Marketing, Hospitality, or related field
3-5 years of experience in travel industry sales, account management, or related role
Proven track record of driving growth and achieving sales targets
Strong understanding of the travel agency business model and industry trends
Excellent communication and interpersonal skills
Ability to coach, mentor, and motivate others
Proficiency in CRM systems and data analysis tools
Strong problem-solving and decision-making abilities
Ability to travel, up to 30%

Preferred Qualifications

Experience working with a host agency or travel consortium
Knowledge of travel booking tools
Familiarity with digital marketing strategies for travel businesses

What We Offer

Competitive salary and performance-based bonuses

Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program

Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment

At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Join us in shaping the future of travel and helping our network of agents achieve their business goals!

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