Client Success Manager I - (CSMI)

Job DetailsJob Location: ATLANTA, GA 30324Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $55,000.00 - $70,000.00 Salary/yearTravel Percentage: NegligibleApply today to join Coreforce, where your Client Success expertise makes a real impact.   Join Our Team as a Client Success Manager I - (CSM I) Company: Coreforce. Location: Atlanta, GA (Hybrid). Job Type: Full-time. Salary: Based on Experience.   Company Overview: Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. ​Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Client Success Manager I - (CSM I)– Build Your Career with Purpose Join Coreforce and use your client success skills to support innovative technology that strengthens communities.     Why You’ll Love Working Here: Flexible hybrid schedule. Free chef-inspired lunch Monday–Thursday. 15 PTO days + floating holiday. Competitive benefits: medical, dental, vision, 401(k). We provide 401 (k) matching per the terms of the 401(k) plan. Annual bonus. Tuition reimbursement. Career growth in a fast-growing, mission-driven company. Collaborative, purpose-driven culture.   Responsibilities: Manage Tier 4 Client Portfolio Serve as the primary Client Success contact for Tier 4 public safety agencies Maintain consistent engagement through digital and virtual touchpoints Monitor account health and proactively address engagement gaps Act as the point of accountability and VoC across Client Success, Product, Support, and Leadership   Execute Digital Engagement Model Conduct bi-annual virtual business reviews Execute quarterly digital touchpoints with assigned accounts Monitor adoption dashboards and support tools to identify trends and engagement needs Proactively manage health monitoring signals and initiate outreach when risk indicators appear   Support Retention & Expansion Initiate renewal strategy planning 12–18 months in advance Identify expansion opportunities through adoption insights and client engagement Work with Marketing to execute targeted expansion email campaigns Responsible for early risk identification, development and coordination of risk mitigation plans Engage executive leadership when risk indicators require escalation   Operational Coordination Coordinate with internal teams including Sales, Support, Product, and Engineering Process quotes, purchase orders, and sales orders Maintain accurate customer records and engagement documentation within CRM systems Qualifications 3+ years in Client Success, Account Management, or customer-facing SaaS roles Experience supporting public sector, GovTech, or public safety organizations preferred Strong organizational skills with the ability to manage a high-volume account portfolio Experience executing digital engagement or scaled customer success programs Ability to identify customer risk indicators and proactively initiate engagement Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement Strong written and verbal communication skills Ability to coordinate across cross-functional teams Travel expectation: 5–10% Coreforce is an equal opportunity employer committed to diversity and inclusion.