Customer Service Coordinator

Position Summary:

We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service.

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.

This full time position will work at 345 Tradeport Blvd and will work Tuesday-Friday: 1:30pm-10pm and Saturday: 11am-7:30pm.

We Offer You:

Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.

Major Responsibilities: 

• Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.

• Assure that all Penske rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Order, kitting and return parts

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Coordinate with district billing clerks as necessary

• Prepare merchandise for display, or for purchase or rental

• Recommend and provide advice on a wide variety of rental products and services

• Keep records of rental transactions and of the number of customers entering an establishment

• Prepare rental forms, obtaining customer signature and other information, such as required licenses

• Inspect and adjust rental items to meet needs of customer

• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Other projects and tasks as assigned by supervisor