Digital Content Strategy Specialist

Anticipated End Date:

Position Title:

Job Description:

Digital Content Strategy Specialist

Location: This role requires associates to be in-office 3 days per week at our Atlanta office, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Digital Content Strategy Specialist is responsible for the day-to-day coordination and content management of digital content within our Executive Briefing Program / Client Experience Center Content Management System (CMS). This role is responsible for updating databases, coordinating logistics and publishing content (still images, video, infographics, data) in support of immersive and interactive guest experiences, ensuring each client engagement reflects accurate and hyper-personalized content. This role also serves as the first line of defense for onsite technology and CMS-related issue-triaging incidents, coordinating with IT and vendor partners, and tracks SLA performance to keep the experience center running seamlessly.

How You Will Make an Impact:

• Content Management & Publishing: Manage the day-to-day operations of our experience center content management system (CMS), including uploading client-curated content (still images, videos, infographics, data) updating existing content / templates, and ensuring all content is current and accurate; Assist in the testing and validation of new content and system functionalities to guarantee optimal client interactions; Publish content; Proofread and edit content to ensure high quality, accuracy, and adherence to brand voice and style guidelines.
• Execute Content Vision/Strategy: Ensure execution of the content vision / strategy as defined by business and program leadership. Collaborate with cross-functional teams, including experience leaders, facilitators, VFX designers, sales executives, and marketing professionals,  and coordinate content creation, tailored to each guest experience; Attend client strategy sessions and partner with Executive Briefing Program / Experience Center facilitators to translate objectives into a CMS client engagement framework; Customize standard templates to create tailored client narratives and experiences; Partner with Experience Center facilitators and sales executives to refine and finalize client-specific content
• Cross Functional Collaboration: Work closely with other content managers across our ecosystem of our Executive Briefing Program / experience center leaders, VFX designers, sales executives, and marketing professionals, to coordinate content creation, tailored to each guest experience; Support content intake, approvals, and deadlines to support center volume and experience freshness. Works with respective business partners to understand their objectives and come up with optimized solutions leveraging a CMS and provides onboarding and training on the CMS.
• Multi-Engagement Execution: Actively engage in the content development and production processes for multiple concurrent client engagements; Coordinate and manage timelines, dependencies, approvals, and publishing milestones across multiple stakeholders; Support engagement workplans (intake → build → QA → publish), including run-of-show readiness checks, risk tracking, and escalation paths; Partner with experience center team to prioritize competing requests, ensuring standard content updates and client customizations are delivered on time; Demonstrate exceptional organizational skills and attention to detail.

Minimum Requirements:

Requires a BA/BS degree in a related field and a minimum of 2 years of experience in governance of content in complex, regulated industries; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Bachelor’s degree / relevant field such as: Digital Media, Communications, Marketing, Interactive Design, UX/HCI, media production, Information Systems, Computer Science, Instructional Design, or related discipline preferred.
• CMS Proficiency: Deep knowledge of content management systems, or Extensive, verifiable experience in digital content, web management, along with a strong portfolio.
• Demonstrated experience supporting high-visibility, client-facing experiences where quality and reliability are critical.
• Proven ability to manage multiple concurrent priorities under tight timelines, with excellent follow-through.
• Digital content operations, content management, or experience / interactive content delivery.
• Hands-on administration of an enterprise or custom CMS (publishing workflows, templates, permissions, governance).

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.