The Director of Operations- Vromo will play a pivotal role in driving the company’s growth and operational success during a critical expansion phase with Inspire Brands. This role will oversee Product Strategy, Operations, and Technical Support, ensuring seamless rollout and adoption of our solution across major restaurant brands. The Director will work closely with the CEO and CTO to translate strategic vision into actionable plans, enabling the company to scale while maintaining an exceptional level of reliability and restaurant satisfaction.

KEY RESPONSIBILITIES

Product Strategy

Define and execute the product roadmap in collaboration with the CEO

Align product development with the needs of enterprise restaurant brands driving increased adoption

Develop a suite of self-service tools to empower restaurants and brands and to reduce their reliance on support teams

Monitor product performance and identify opportunities for innovation and optimization

Operations

Design and implement operational processes to support high-volume deployments and scalability

Ensure product positioning supports growth objectives

Oversee financial planning, budgeting, and resource allocation in partnership with the finance team. Ensure our operational cost per order is achieving greater efficiency

Collaborate with senior operations counterparts representing the various brands within the Inspire family

Establish KPIs and reporting frameworks to track performance across product, support, and operations

Technical Support

Build and manage a high-performing technical support team capable of supporting large restaurant brands and systematically reducing the dependency on the engineering resource

Develop processes to ensure timely and effective resolution of issues for clients managing thousands of drivers.

Implement tools and systems to improve support efficiency and stakeholder satisfaction

Monitor support metrics and continuously optimize for better outcomes

EDUCATION

Minimum: 4 yr degree

EXPERIENCE QUALIFICATIONS

Minimum: 10+ yrs in related fields

REQUIRED KNOWLEDGE, SKILLS or ABIILITIES

Proven experience in a senior leadership role within a B2B SaaS or enterprise software company.

Strong understanding of product strategy, operations, and technical support for large-scale deployments.

Demonstrated ability to scale operations in a high-growth environment.

Excellent leadership, communication, and stakeholder management skills

Analytical mindset with experience in data-driven decision-making

Familiarity with agile methodologies and modern software development practices

Experience with SaaS metrics and subscription-based business models

Knowledge of enterprise onboarding and customer success frameworks

Ability to thrive in a fast-paced, entrepreneurial environment

TRAVEL

Some international travel required

DIRECT REPORTS

4 Direct Reports

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

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