Enterprise Resource Planning Director, Cox Farms

About Cox Farms

Cox Farms, which operates in North America, is part of the Cox Enterprises family of businesses and a pioneering leader in the Controlled Environment Agriculture (CEA) industry. Backed by Cox Enterprises’ long-standing commitment to building stronger businesses and a better world, Cox Farms is dedicated to revolutionizing food production through sustainable and innovative technology. Our cutting-edge facilities leverage advanced agronomic, production, and greenhouse systems to deliver fresh, high-quality produce to consumers year-round—minimizing environmental impact while maximizing resource efficiency.

As we continue to expand and innovate, we are seeking an experienced Enterprise Resource Planning (ERP) Director, to drive our strategic ERP landscape.

Position Overview

We are looking for a forward-thinking ERP Director that will thrive in a dynamic environment, defining and driving the ERP Strategy and Roadmap in partnership with IT Leadership and Business stakeholders. This role leads a team of ERP Analysts, ensuring stable operations, effective change management, and continuous improvement to our ERP systems, processes, and integrations.

Key Responsibilities

ERP Ownership & Strategy

• Serve as the primary owner and subject-matter expert for Famous ERP and NetSuite ERP
• Partner with business leaders (Finance, Operations, Sales, Supply Chain, etc.) to understand requirements and translate them into ERP solutions
• Develop and maintain the ERP roadmap, including upgrades, new modules, integrations, and optimization initiatives
• Define and enforce ERP standards, best practices, and governance (configuration, documentation, naming conventions, security roles)

Team Leadership

• Lead, mentor, and develop a small team of ERP/IT Support Analysts
• Prioritize and assign workload, ensuring timely resolution of incidents, service requests, and project tasks
• Establish and track key performance metrics (e.g., ticket SLAs, system uptime, user satisfaction, change success)
• Foster a collaborative, service-oriented culture within the team

Operations & Support

• Oversee day-to-day ERP operations, including user access management, security roles, configuration changes, and master data governance
• Manage Level 2/3 support for ERP-related incidents and escalations; coordinate with vendors where needed
• Maintain system documentation, configuration records, and process maps
• Ensure system stability, performance, and data integrity across Famous ERP and NetSuite

Projects & Enhancements

• Lead and/or support ERP-related projects (implementations, module rollouts, integrations, data migrations)
• Gather and analyze business requirements, design solutions, and coordinate configuration, testing, and deployment
• Manage change control and release processes, including test plans, UAT coordination, and post‑go‑live support
• Identify opportunities to simplify and automate processes using ERP capabilities, workflows, and integrations

Integrations & Reporting

• Oversee integrations between Famous ERP, NetSuite, and other business systems (e.g., WMS, CRM, EDI, banking, e-commerce)
• Coordinate with internal developers and external partners on integration design, monitoring, and issue resolution
• Support financial and operational reporting needs, using native ERP reporting tools and/or BI platforms
• Ensure data quality and consistency across systems and entities

Compliance, Security & Audit

• Implement and maintain appropriate ERP security, roles, and permissions in line with company policies and compliance requirements
• Support internal and external audits related to ERP processes, access, and financial controls
• Establish and maintain backup, recovery, and business continuity procedures in collaboration with Infrastructure/IT

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field; or equivalent experience
• 7+ years of hands-on ERP experience, including configuration and support
• 5+ years of experience leading or supervising a small technical or application support team
• Strong understanding of core business processes: Order-to-Cash, Procure-to-Pay, Inventory Management, Manufacturing/Production (if relevant), and Record-to-Report
• Proven track record of managing ERP projects, enhancements, and upgrades
• Solid understanding of integration concepts (APIs, EDI, middleware, file-based integrations)
• Excellent analytical, problem-solving, and communication skills; ability to work with both technical and non-technical stakeholders

Preferred Qualifications

• Experience in Controlled Environment Agriculture, Food Manufacturing, or Agricultural industries.
• Demonstrated experience with Famous ERP and/or NetSuite.
• Experience with BI/reporting tools (e.g., Power BI, Tableau, NetSuite Analytics).
• Experience in a multi-entity or multi-location environment.
• Familiarity with ITIL service management practices.

Travel

Travel will be required to our locations to build relationships, see processes in action, document requirements, implement systems, and provide support. Expect to travel approximately twice per month.

Culture & Values at Cox Farms

At Cox Farms, we live out our Rooted Together culture:
 
  Our Purpose, Vision & Mission 

Our Core Values
 At Cox Farms, our culture is Rooted Together. We live our values every day: 

Employment Notice

This role will support all Cox Farms businesses. The employer for this role is BrightFarms Inc. and is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other characteristic protected by law.

For roles based in the United States: Applicants must be authorized to work in the US without the need for employer sponsorship. For roles based in Canada: applicants must be legally eligible to work in Canada.