Experience Concierge

Experience Concierge
Atlanta Dental Spa · Poncey-Highlands, GA · Full-Time · Mon-Thurs 7:00am - 4:00pm

About Atlanta Dental Spa

At Atlanta Dental Spa, our mission is to create an exceptional dental experience through comfort, compassion, and expertise. We are a fast-paced, high-standard practice where patient experience comes first. We believe in an ownership mentality, a standard of excellence, putting the team before self, and maintaining a growth mindset. If you are looking for a practice where you can grow, be challenged, and make a real impact on patients' lives, you belong here.

Why This Role Matters
As our Experience Concierge, you are the welcoming face of Atlanta Dental Spa. From the moment a patient walks through the door to the moment they leave, you ensure their visit feels personal, comfortable, and effortless. Your presence sets the tone for an experience our patients rave about and return to.

• Elevate patient satisfaction and long-term retention
• Keep appointment logistics and payment processing running smoothly
• Maintain a calm, professional, and welcoming office environment
• Strengthen ADS’s reputation as Atlanta’s premier patient-centered dental practice

Why You'll Love It Here

• Competitive pay + performance bonuses: Top hourly rates with bonus incentives
• Full-time Schedule: Tues-Fri 7:00 am - 4:00 pm
• Full benefits package: Health, vision, and supplemental insurance offerings
• PTO & paid holidays: Time to recharge and take care of yourself
• 401k with company match: We invest in your future, not just your present
• Stunning facility & culture: A supportive, growth-focused team in a beautiful Brookhaven practice
• The best team in Atlanta: People who celebrate each other and show up for their patients every day

What You’ll Do

• Greet every patient warmly by name and create an inviting, comfortable atmosphere from the moment they arrive
• Provide new patient office tours and ensure each visitor feels genuinely excited about their ADS experience
• Manage and optimize the daily schedule, proactively filling gaps and confirming upcoming appointments
• Support patient check-in, ensuring forms, HIPAA consents, and financial agreements are completed before treatment
• Collect patient payments accurately at the time of service and verify insurance coverage in advance
• Make reminder calls, assist with recall outreach, and reduce no-shows through proactive communication
• Utilize Carestack and messaging tools to track follow-ups, recalls, and appointment reminders
• Prepare End-of-Day reports and ensure next-day schedules are set up for success
• Coordinate hospitality details, including welcome amenities and office environment setup
• Handle inbound calls, emails, deliveries, and vendor coordination with professionalism and care

Who Thrives in This Role

• A personable, confident communicator who makes others feel instantly at ease
• Highly organized and detail-oriented, able to juggle multiple priorities without losing warmth
• Polished and professional with a patient-first mindset in every interaction
• Comfortable using practice management and communication systems (Carestack a plus)
• Proactive and team-oriented, always looking for ways to support the success of the whole practice
• Energized by a fast-paced, high-standard environment where excellence is the baseline

Ready to Be the Face of Atlanta Dental Spa?
Apply today and tell us what makes you the person patients will be glad they met. We can’t wait to hear from you!