Job Title: Field Service Technician
Location: College Park, GA (pending relocation to Smyrna, GA)
Salary: $50,000–$55,000/year
Schedule: Rotational shifts in a 24/7 support environment
Work Type: In-person

About Embross:
Embross provides self-service and automation technologies for airports and airlines worldwide. Our solutions help streamline passenger experience and improve operational efficiency.

Role Overview:
As a Field Service Technician, you’ll be the first point of contact for customer support issues, handling installations, troubleshooting, and maintenance of Embross systems. You’ll work closely with internal teams and clients to ensure smooth operations and excellent service delivery.

Key Responsibilities:

Respond to customer incidents and service requests
Perform on-site installations and repairs in airports
Log and manage tickets in ServiceNow
Troubleshoot hardware/software issues
Ensure SLA compliance and customer satisfaction
Collaborate with internal departments for issue resolution

Requirements:

3+ years in customer service or technical support
Experience with PC hardware, peripherals, and Windows OS
Familiarity with ticketing systems and DevOps tools
Strong communication and problem-solving skills
Ability to travel (domestic and international)
Ability to lift up to 30 lbs
Flexible schedule availability
Must be comfortable with a possible commute to Smyrna GA in the coming months.

Preferred Experience:

Airport or airline industry
Server and systems installation
Field service or technical support
Associates degree in a related field

Benefits:

Health insurance covered at 90%
401(k) matching
Paid time off
Monthly paycheck

Embross is committed to diversity and inclusion. If you need accommodations during the hiring process, please contact careers@embross.com.

Learn more about this Employer on their Career Site