Description

Job Summary:

The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

Greets patients immediately upon arrival, assists with check-in utilizing Epion pad. Obtain and scan identification and insurance cards.
Review Epion for missing or incorrect information and edit or obtain prior to accepting into Athena.
Answer and route incoming calls.
Insurance verification through Availity, obtain referrals for HMO patients keep track of visits, contact insurance company if additional benefits for coverage are requested.
Work with the billing/insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
Maintain a high level of knowledge of administrative and billing skills.
Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and/or office guidelines.
Submits necessary information and documentation for insurance authorization and obtains authorizations.
Advises patients of balances owed to GHSE and collects money.
Check charts for next day’s schedule to ensure all information is current and correct.
Print encounter forms and route them to the appropriate party depending on the type of visit.
Review the next day’s charts for insurance and balances.
Coordinate with Billing or Self-Pay Patient Accounts Representative for assistance with patient’s questions regarding account balances.
Maintain Inbox daily for phone messages, referrals and continuity of care documents, to ensure tasks are being completed.
Participate in weekly huddles with administrative staff.
Maintains files and records as requested.
Maintain OSHA compliance in coordination with OSHA Compliance Officer.
Performs other duties as assigned.

Requirements

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize and delegate tasks.
Ability to maintain confidential records.
Proficient with Microsoft Office Suite or related software.

Education and Experience:

One year with medical office administrative experience.
Proficient with EMR, Athena experience preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

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