Head of PMS Products

The Role

The Head of PMS Products is accountable for defining and delivering IHG’s global Property Management System (PMS) product portfolio. Lead the PMS roadmap, vendor ecosystem, and global product deployment to elevate hotel operations, owner satisfaction, and guest experiences, and to advance AI‑enabled innovation aligned to the Connected Property Platforms strategy.

Your Day-to-Day

• Define and own the global PMS product strategy and roadmap, ensuring alignment with enterprise hotel technology priorities, owner needs, brand standards, and the Connected Property Platforms strategy.
• Lead end-to-end PMS lifecycle management across regions and brands, including requirements, configuration, product deployment, adoption, and continuous improvement.
• Direct technical and functional requirements for PMS platforms, ensuring integration with reservations, POS, payments, yield management, loyalty, guest-facing platforms, global architecture, and data strategy.
• Oversee user acceptance testing, hotel pilots, beta deployments, rollout readiness, and global deployment governance to ensure PMS programs meet quality, adoption, and performance standards.
• Drive AI-enabled innovation within PMS to advance personalization, automation, predictive operations, intelligent service capabilities, and improved hotel and guest experiences.
• Manage PMS vendors, strategic partners, portfolio financials, annual business planning, and on-budget delivery, serving as the conduit to TBM for program and project financials.
• Lead, develop, and align the global PMS product team while maintaining portfolio visibility, centralized solution repositories, standard reporting, risk reviews, and agile delivery practices.

What We Need from You

• Bachelor’s degree required (Master’s preferred) in Hotel Management, Computer Science, Information Systems, Business, IT, or Project Management, or equivalent combination of education and progressive work experience.
• 12+ years progressive experience in hospitality technology with deep hands-on knowledge of Property Management Systems and adjacent hotel systems; proven track record managing global product portfolios and large-scale product deployments across multiple cultures, vendors, and owners; experience driving AI and digital transformation in hospitality; demonstrated strategic proficiency in program management over large, complex IT programs including financial management, agile delivery, and portfolio reporting.
• Deep expertise in PMS and hotel technology ecosystems (CRS, POS, payments, yield management, guest platforms); product management and agile delivery; enterprise architecture, integration, and cloud platforms; AI and advanced analytics applications in hospitality; vendor management; agile development methodology and coaching; IT program and financial management including TBM, application delivery standards, and on-budget/on-time delivery; strong influencing, analytical, leadership, and communication skills.

Location – Atlanta, GA.   Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.