IAM Product Owner – Customer Identity Access Management

We are looking for an IAM Product Owner to leads the strategy, roadmap, and delivery of enterprise Customer Identity and Access Management (CIAM) programs. Acts as the product owner responsible for defining vision, prioritizing work, and ensuring delivery of secure, scalable, and seamless customer identity experiences. Partners across business, product, engineering, and security teams to align CIAM capabilities with digital strategy, customer experience goals, and regulatory requirements.

Key Responsibilities:

• Work with key stakeholders to analyze and document requirements, transforming them into actionable functional and technical specifications. Bridge the gap between business needs and technical feasibility within the CIAM program
• Build a strong CIAM program for customers, partners, suppliers, distributors, vendors and employes and serve as a subject matter expert. Key technical contributor to the strategy, design, engineering and management of the program
• Design CIAM processes and identify opportunities for improvements. Plan, design and implement key components like user registration/enrollment, authentication/authorization, user self-service, data security, privacy and consent management, fraud and attack detection, session and token management, reporting etc.
• Leading the technical aspects of the CIAM program, providing guidance to team members, and ensuring solutions are aligned with business needs and CIAM best practices
• Work to understand the IT enterprise architecture and collaborate with the architecture team to ensure the CIAM/IAM security standards are created and adopted into the Enterprise Architecture frameworks
• Be the primary point of escalation for operational and security issues for CIAM platform and solution. Lead and support ongoing CIAM operations, maintenance and specific problem resolution. Anticipate, identify, track and assist in resolution of technical issues
• Conduct industry and market research and maintain a working knowledge of emerging trends and technologies in the CIAM discipline. Ensure that the CIAM team is aligning with global standards and initiatives
• Create and manage a training program to develop the CIAM team. Develop and increase the capability and skills of the current team. Identify, staff, and manage necessary skills to fill gaps in the team
• Manage and direct a consultative team approach for enterprise-wide security initiatives with key stakeholders
• Produce & review daily, weekly, monthly reports to measure services against key performance & risk indicators
• Create an environment of trust and confidence amongst the team