Inside Sales Representative

AUTOMOTIVE PARTS GROUP

Position Mission:  The Tools and Equipment Inside Account Executive (IAE) is responsible for generating and increasing sales through outbound and inbound sales calls. This role requires at least fifty outbound/inbound calls per day with a minimum talk time average and communicating via email, real-time video calls and chat sessions. The IAE will work directly with assigned NAPA Accounts building relationships while presenting promotions, programs, and product education. The IAE will assist NAPA Accounts in growing their market share by consulting on both in-bound stocking transactions and outbound product through-put.

 Position Performance Measures:

• Outbound and Inbound Calls
• Talk Time
• Call Rotation Consistency
• Meeting Sales Quota ·Sales Skills
• CRM Documentation

Responsibilities:

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management.

• Proactively makes 50 + daily outbound calls with assigned existing account base across multiple locations to engage and further develop sales opportunities.
• Account management: Develop and maintain strong relationships and consistent communication with assigned accounts to promote our products & services.
• Works closely with store decision makers to expand volume business by identifying and converting sales.
• Understand the customer and their needs, and effectively work with local Distribution Center Sales Teams to offer insight and intelligence with respect to customer demands.
• Works with NAPA Customer Support Representatives on order entry, tracking, confirmation of purchase orders and billing adjustments as needed.
• Leverage the knowledge of your team members, our tools, and ongoing development opportunities to master your sales pitch. ·Identify areas of opportunity and advise management.
• Comprehension of T&E product offerings, education, programs, warranties, and rebates.
• Engage in regular communication with manager, vendors, and T&E colleagues (RSM, TSS, CSSR.) regarding any potential sales leads or resolving any customer issues in a timely matter.
• Coordinating in-store sales events and promotions.
• Consistently meet or exceed sales quotas.
• Consistently meet or exceed activity requirements.
• Conduct periodic account reviews to keep management updated on key progress indicators.
• All other duties established by the Senior Sales Director

 Store Engagement, Strategic Planning and Execution:

• Ensure E-Planograms are up to date and registered.
• Reviews Store Product Sales Strategy
• Promotes the use of Store Owner analytics and keep pricing strategy current.
• Ensure store has adequate inventory to support product promotions (Real Deals, Retail Flyer, Wholesaler, Tool Day Sales Events, etc.)
• Increase Sales by offering Specific Promotions to stores based upon Excess Inventory available along with any manufacturer one-off Specials that best fit the store’s needs.

EARNS TRUST, RESPECT AND FOLLOWERSHIP 

Critical Impacts: Has Influence, Integrity and Accountability

• Informs people of critical issues and decisions that affect them.
• Gives straight answers to both easy and subjective questions; is candid and forthcoming in their communications with other people.
• Acts with integrity and follows through on commitments.
• Is personable and approachable and conveys a positive attitude and character.
• Models honest and ethical practices
• Shows a genuine interest in other people and their wellbeing.
• Takes responsibility for finding solutions rather than focusing blame on other people or external factors.
• Places the success of the organization and the people collaborating with them ahead of their individual success.
• Conveys self-confidence when faced with demanding situations or decisions.
• Leads by example.
• Exhibits good listening skills.

Experience, Education, and Abilities:

• A minimum of two years of sales experience is preferred.
• High school diploma. A college degree is preferred but not necessary.
• Proven business development success through effective use of core sales tools such as Microsoft Office (especially Outlook and Excel)
• Reliable, organized, detailed, focused, along with demonstrated ability to effectively collaborate with others.
• Strong and professional communication skills; written, verbal, and presentation along with the ability to speak and write clearly, concisely, and effectively with coworkers, Stores, Management and Manufacturers
• Ability to establish and maintain effective working relationships with coworkers, suppliers, and store personnel.
• Positive attitude and demonstrated ability to navigate objections.
• Develop rapport, influence others, and maintain strong working relationships.

Physical Demands and Work Environment:

This job is typically performed in an office environment under usual working conditions.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.