IT Helpdesk Support Specialist I

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools.

This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment.

What You'll Do

• Respond to IT support requests submitted through our ticketing system
• Provide friendly and professional support over the phone
• Assist users with hardware, software, and application issues
• Troubleshoot common technical problems and document solutions
• Escalate more complex issues to senior IT team members
• Support user account setup and basic system administration tasks
• Learn and work with a variety of business technologies
• Maintain accurate ticket documentation and follow-up communication
• Deliver excellent customer service to employees across the organization

Required Qualifications

• Interest in technology and customer service
• Strong communication and problem-solving skills
• Basic understanding of computers, operating systems, and common software applications
• Ability to learn quickly and work in a team environment
• Positive attitude and willingness to help others
• High school diploma or equivalent

Education & Training Backgrounds We Welcome

• Associate's Degree in Information Technology, Computer Science, or related field
• Technical school graduates
• Junior college students or graduates
• Completion of online IT training programs or boot camps
• Industry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar

Preferred Qualifications

• Previous customer service experience
• Previous internship, part-time, or entry-level technical support experience
• Automotive dealership or auto group experience
• Familiarity with Tekion dealership management software
• Exposure to Microsoft 365 and Windows environments

Growth Opportunities

This role is designed as an entry point into the Asbury IT organization. High-performing team members will have opportunities to advance into areas such as:

• Desktop Support
• Systems Administration
• Network Engineering
• Cybersecurity
• Cloud Technologies
• Application Support
• IT Operations

We believe in promoting from within and helping our employees build long-term careers.

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Paid training 
• Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDOTHER