Lead Advisor, Operator Communications

This role sits within Corporate Communications, which partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff.

Additional Function-specific duties:

• Specifically, this individual will focus on consulting and collaborating with a set of business leaders within several sub-departments of Chick-fil-A’s Field Operations and Restaurant Development organizations to create and execute communications strategies and tactics in support of Operators and Restaurants. 
• Responsibilities will include introducing new programs and solutions to Restaurants; creative storytelling to build understanding and trust; consulting to communications best practices with partners, and sharing business strategy and vision with internal audiences.
• Additionally, the selected communicator will provide communications support for company-wide cultural events for Chick-fil-A, Inc., including logistics, what to expect, and providing access to key replays and resources.
• To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs.

• Business partner: Provide leadership and strategic business thinking around key strategies and initiatives, connecting communications to enterprise strategies.
• Communications consulting: Build understanding of assigned teams and initiatives to effectively create communications plans, then execute tactics to help business partners and Operators achieve their goals.
• Project management/agency oversight: Create and execute major deadline-driven communications initiatives, on budget and on time, using appropriate combinations of vendors, contractors, agencies and in-house services.
• Relationship builder: Establish and maintain strong, ongoing relationships with Corporate Communications team, key business partners and Operators.
• Audience: Understand Operator and Restaurant needs to tailor communications in the appropriate manner. Quarterly Restaurant visits are required with reporting and applying key takeaways to work initiatives a must.
• Continuous improvement: Constant desire to learn how to improve work and translate communications into the fast-paced, rapidly growing Chick-fil-A business.

• Excellent written, oral and interpersonal communication skills  
• Excellent written, oral and interpersonal communication skills. 
• Creative storytelling- ability to develop innovative and engaging content and communications. 
• Strategic communications planning and project management. 
• Technological proficiency- experience with communications platforms and content management systems
• Analytical skills- capacity to gather, analyze, and interpret data to measure effectiveness
• Track record as a communicator who thrives on managing a variety of initiatives concurrently and on deadline
• Self-starter able to work independently or in a group, adapt to shifting priorities, and who enjoys creating and implementing new initiatives

• Understanding of franchised and/or highly matrixed organizations
• Experience in quick service, food and beverage or hospitality industries
• Ability to communicate in Spanish is valued