Lead Host/Hostess FT- The Americano

Job Summary:

As a Restaurant Host/Hostess you will be responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Hostess is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge or restrooms and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. 

A little bit about your day:

• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Perform all side work applicable to assigned station.  
• Participate in Pre-Shift meetings and learn new menu items. 
• Welcome all guests and ensure they receive responsive, professional and gracious service. 
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have. 
• Liaise with server to always ensure communication about wants and needs of guests. 
• Escort guests to their table. Helps them into their seats. 
• Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service 
• Communicates reservation flow with the back of house.
• Maintains cleanliness of restaurant entrance. 
• Responsible for maintaining the printing and cleanliness of all menus. 
• Posts daily floorplans and side work duties.  
• Maintain a clean, safe environment at all times in the Dining Room and all service stations. 

What we need from you: 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. 
• Must be able to read and write to facilitate the communication process.    
• Requires good communication skills, both verbal and written.  
• Knowledge of appropriate table settings and service ware. 
• Knowledge of all menu items, prices and general service procedures. 
• Must possess basic computer skills. 
• Must be able to exert well-paced ability in limited space. 
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay rate for this role is $17.75

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.