Operations Manager – Aircraft Operation (ATL)

Operations Manager – International Aircraft Turn (ATL)

Company: National Aviation Services
Location: Hartsfield–Jackson Atlanta International Airport (ATL)
Department: Operations
Reports To: General Manager
FLSA Status: Exempt

Position Summary

National Aviation Services (NAS) is seeking a highly driven and experienced Operations Manager to oversee our International Aircraft Cabin Cleaning Contract operations at ATL. This role is responsible for leading all aspects of aircraft servicing during international turnarounds, ensuring operational excellence, safety compliance, on-time performance, and exceptional service delivery aligned with customer expectations.

This position requires strong leadership in a fast-paced, 24/7 airport environment, with direct oversight of frontline teams, supervisors, and operational execution tied to international flight schedules. This position requires open on-site availability to include nights, weekends, and holidays. 

Key Responsibilities

Operational Leadership & Execution

• Oversee all aspects of international aircraft turn operations, including cabin cleaning, servicing coordination, and turnaround readiness
• Ensure all flights are serviced safely, efficiently, and within contractual SLAs and airline expectations
• Lead, coach, and develop Supervisors, Leads, and frontline team members

Staffing & Workforce Management

• Maintain appropriate staffing levels aligned with international flight schedules and operational demand
• Manage hiring, onboarding, scheduling, and workforce planning
• Ensure timekeeping accuracy and compliance with wage and hour regulations (ADP)

Safety & Regulatory Compliance

• Ensure strict adherence to OSHA, FAA, TSA, CBP, and airport authority regulations
• Enforce all safety protocols in sterile and secure areas, including SIDA compliance
• Conduct daily safety briefings and ensure incident prevention measures are in place

Customer & Stakeholder Management

• Serve as the primary point of contact for airline partners and airport stakeholders
• Maintain strong relationships with customer leadership, ensuring alignment and responsiveness
• Address and resolve operational challenges in real time

Quality Assurance & Performance Management

• Conduct routine audits and inspections to ensure compliance with company SOPs and customer KPIs
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Manage performance through coaching, corrective action, and accountability

Financial & Operational Controls

• Monitor labor costs, overtime, and operational expenses to meet budget targets
• Review daily operational and financial reports and take corrective action as needed

Equipment & Operational Readiness

• Ensure all equipment, supplies, and vehicles are operational, properly maintained, and compliant
• Maintain readiness of staging areas and operational zones supporting international turns

Qualifications

• Proven leadership experience in aviation operations, preferably aircraft cleaning or ground handling
• Strong understanding of airport operations, international flight requirements, and turnaround processes
• Demonstrated ability to lead large, diverse teams in a high-pressure environment
• Excellent problem-solving, decision-making, and communication skills
• Proficiency in Microsoft Office and workforce/timekeeping systems (ADP preferred)

Education & Experience

• Bachelor’s degree in Business, Aviation Management, Operations Management, or related field preferred
• Minimum 3+ years of management experience in aviation, airport services, or logistics
• Equivalent experience may be considered

Work Environment

• 24/7 operational environment including nights, weekends, and holidays
• Combination of ramp, terminal, and office settings
• Exposure to weather conditions, aircraft operations, and high-noise environments

Physical Requirements

• Frequent standing, walking, and movement across operational areas
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally

NAS is an Equal Opportunity Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. NAS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

This commitment extends beyond compliance with equal opportunity laws; it is integral to creating an environment where individuals from all backgrounds and perspectives are respected and valued. NAS believes in the strength of our people, the ideas they contribute, and what we can accomplish together. 

Consistent with the Americans with Disabilities Act (ADA) and all applicable laws, NAS will provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform essential job functions, unless such accommodations would result in undue hardship. NAS also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.