OPERATIONS SUPERVISOR

 
Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

Position: Operations Supervisor

Location: Atlanta, Georgia

Qualifications:

• Minimum of 3-5 years of Global Forwarding Operations experience
• Minimum of 1-2 years of supervisory experience leading a team
• Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination.
• Excellent communication, prioritization, organizational and multi-tasking skills
• Proficient with Microsoft Office applications.
• Proficiency in Mandarin is a plus
• Being able to work independently and part of a team
• Able to work under pressure and meet deadlines

Responsibilities:

• Supervise daily ocean import/export operations and ensure shipments are handled accurately and on time. 
• Assign workloads, set priorities, and monitor the operations team’s daily performance. 
• Review shipment documentation, including MBL/HBL, commercial invoices, packing lists, delivery orders, and billing documents. 
• Coordinate with customers, overseas offices, carriers, truckers, customs brokers, warehouses, and other vendors. 
• Monitor shipments from booking through final delivery and proactively address delays, exceptions, damages, and customer complaints. 
• Review operational costs, vendor invoices, billing accuracy, and shipment profitability/GP.
• Train and coach operations staff, provide daily guidance, and identify areas for performance improvement. 
• Ensure proper communication and teamwork between Operations, Sales, Customer Service, and Accounting. 
• Monitor service quality and ensure customers receive timely and accurate shipment updates. 
• Support rate negotiations and maintain strong working relationships with carriers and vendors. 
• Identify operational problems and implement process improvements to increase efficiency and reduce errors. 
• Escalate significant service, compliance, financial, or customer issues to management in a timely manner. 
• Provide operational reports and KPIs to management as required. 
• Provide hands-on operational support during high-volume periods or when team members need assistance.

Featured Benefits:

• Medical insurance
• Vision insurance
• Dental Insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

Dimerco’s official web page: https://dimerco.com/