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Job DetailsJob Location: Atlanta General - Atlanta, GA 30303Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Shift: AnyJob Category: ManagementSupervisor Non Exempt - Downtown Job Purpose: - To oversee and coordinate the daily operations of a specific property or area within the downtown district, ensuring smooth and efficient functioning while adhering to company policies and procedures. This role focuses on supervising non-exempt employees, depending on the specific property needs. The Supervisor plays a key role in maintaining customer satisfaction, property upkeep, and achieving operational efficiency. Key Responsibilities: - Supervise and coordinate the daily activities of non-exempt staff, including scheduling, assigning tasks, and monitoring performance. - Ensure adherence to company policies, procedures, and safety regulations within the assigned property or area. - Conduct regular inspections of the property to identify maintenance needs, safety hazards, and areas for improvement. - Coordinate and oversee maintenance activities, including repairs, landscaping, and cleaning, ensuring timely completion and quality of work. - Respond to tenant inquiries and complaints promptly and professionally, striving to resolve issues effectively and maintain positive tenant relationships. - Assist with budget management for the assigned property or area, tracking expenses and identifying cost-saving opportunities. - Prepare and maintain accurate records and reports related to property operations, staff performance, and maintenance activities. - Train and onboard new employees, providing guidance and support to ensure their success. - Collaborate with other departments, such as accounting, human resources and marketing, to ensure smooth and efficient property management. - Participate in regular meetings with property management team to discuss operational issues, performance metrics, and strategic planning. - Perform other duties as assigned. Employee Benefits: - Medical (PPO or HDHP) - Dental - Vision - HSA (Health Savings Account) - Basic Life / AD&D - Supplemental Life / AD&D - Disability Insurance - EAP (Employee Assistance Program) - 401(k) Retirement Savings Plan - Paid Time Off (“PTO”) - Holiday Pay QualificationsRequired Education: - High School Diploma or equivalent. Associate's degree preferred. Required Experience: - Minimum of 2 years of experience in a supervisory or team lead role, preferably within a customer service or property management environment. - Demonstrated experience in managing schedules, assigning tasks, and monitoring performance of a small team. - Experience handling tenant or customer inquiries and resolving complaints effectively. - Proven ability to enforce company policies and procedures consistently and fairly. - Experience with basic administrative tasks such as record keeping, reporting, and data entry. Required Skills and Abilities: - Excellent communication skills, both written and verbal, with the ability to interact professionally with tenants, vendors, and colleagues at all levels. - Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment. - Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook. Experience with property management software is a plus. - Demonstrated problem-solving and decision-making skills with the ability to handle challenging situations calmly and effectively. - Ability to work independently and as part of a team, contributing to a positive and productive work environment. - Strong leadership qualities, including the ability to motivate and mentor team members. - Understanding of basic property management principles and practices preferred. - Ability to maintain confidentiality and handle sensitive information with discretion. - Demonstrated commitment to providing excellent customer service.
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