Patient Services Representative - Front Desk - Snellville/Loganville, GA

Position Summary:

The Medical Assistant II serves as an integral member of the dermatology healthcare team, delivering advanced support to dermatology physicians. Key responsibilities include patient rooming, thorough updates to medical histories, documentation of visit reasons, and histories of present illnesses. This role also encompasses assistance with a variety of office procedures, including biopsies, surgeries, and treatments for diverse dermatological conditions.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Collaborate within the healthcare team to manage a high patient volume, averaging up to 40 patients daily.
• Perform advanced scribing responsibilities with accuracy and efficiency.
• Document detailed patient information, including histories of present illnesses (HPI).
• Update patient medical, surgical, and family histories, along with medications and allergies.
• Prepare for and assist in complex surgical procedures, such as ED&Cs, shave/punch biopsies, ILK, I&D, and others.
• Assist with advanced cosmetic procedures, including Botox and laser treatments.
• Support excisions and other surgical interventions as needed.
• Adhere strictly to sterile techniques and best practices.
• Administer local anesthesia under physician direction.
• Remove sutures with attention to detail.
• Log and transmit pathology orders to designated laboratories.
• Input templates and scribe comprehensive chart notes as directed by physicians.
• Process prescription refills and manage prior authorizations efficiently.
• Operate specialized equipment, including Narrowband UVB and photodynamic therapy units.
• Maintain and refill liquid nitrogen containers for daily operational use.
• Ensure examination rooms and supply areas are meticulously cleaned and stocked.
• Follow rigorous infection control protocols.
• Maintain regular and reliable attendance.
• Execute additional duties as assigned by supervising physicians or leadership.

Knowledge, Skills, & Abilities:

• High School Diploma or GED required.
• Additional certifications or training in medical assistance are strongly preferred.
• 3–5 years of medical assistant experience, with a strong preference for dermatology specialization.
• Proficient in Microsoft Office applications.
• Skilled in utilizing electronic health record (EHR) systems.
• Advanced knowledge of dermatological procedures and best practices.
• Strong organizational and multitasking abilities.
• Exceptional communication and teamwork skills.
• Attention to detail and commitment to maintaining patient care standards.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.