PHO - Night Auditor

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - Night Auditor plays a critical role in ensuring the accuracy and integrity of a hotel's financial records during overnight hours. This position is responsible for auditing daily financial transactions, reconciling accounts, and preparing detailed reports that support management decision-making. The Night Auditor also provides exceptional guest service during the night shift, handling check-ins, check-outs, and guest inquiries with professionalism and efficiency. By maintaining a secure and organized front desk environment, the Night Auditor helps uphold the hotel's reputation for quality and reliability. Ultimately, this role ensures seamless operational continuity between day and night shifts, contributing to overall guest satisfaction and financial accuracy.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in hotel front desk operations or accounting is preferred.
• Basic knowledge of accounting principles and financial reconciliation.
• Proficiency with property management systems (PMS) and Microsoft Office applications.
• Strong attention to detail and ability to work independently during overnight hours.

Preferred Qualifications:

• Associate degree or higher in hospitality management, accounting, or related field.
• Experience with specific hotel management software such as Opera or Maestro.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Familiarity with cash handling and security procedures.

Responsibilities:

• Perform nightly audits of all hotel financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness.
• Reconcile daily revenue reports and prepare detailed audit reports for management review.
• Manage front desk operations during the night shift, including guest check-ins, check-outs, and responding to guest requests or concerns.
• Maintain accurate records of all transactions and ensure compliance with hotel policies and procedures.
• Coordinate with other departments to resolve discrepancies and support smooth operational transitions between shifts.

Skills:

The Night Auditor utilizes strong analytical skills daily to review and reconcile financial data, ensuring all transactions are accurately recorded. Attention to detail is essential when preparing audit reports and identifying discrepancies that require resolution. Effective communication skills are used to interact with guests and coordinate with other hotel departments, providing excellent customer service and operational support. Proficiency with property management systems and accounting software enables efficient processing of transactions and report generation. Additionally, problem-solving skills help the Night Auditor address unexpected issues during the overnight shift, maintaining smooth hotel operations.