PHO - ZEPHYR Bartender

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - ZEPHYR Bartender plays a pivotal role in delivering an exceptional beverage experience to guests within a dynamic hospitality environment. This position is responsible for crafting and serving a wide range of cocktails, beers, wines, and other beverages with precision and creativity, ensuring customer satisfaction and repeat business. The bartender will engage with guests in a friendly and professional manner, providing recommendations and maintaining a welcoming atmosphere. Additionally, the role involves maintaining cleanliness and organization of the bar area, managing inventory, and adhering to all safety and alcohol service regulations. Ultimately, the PHO - ZEPHYR Bartender contributes significantly to the overall guest experience and the establishment’s reputation for quality service.

Minimum Qualifications:

• Legal age to serve alcohol in the United States.
• Previous experience as a bartender or in a similar role within the hospitality industry.
• Basic knowledge of drink recipes and beverage preparation techniques.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and perform physically demanding tasks.

Preferred Qualifications:

• Certification in responsible alcohol service (e.g., TIPS, ServSafe Alcohol).
• Experience working in a high-volume bar or restaurant setting.
• Knowledge of craft cocktails and mixology trends.
• Ability to handle point-of-sale (POS) systems efficiently.
• Multilingual abilities to better serve a diverse clientele.

Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages according to standardized recipes and customer preferences.
• Engage with guests to provide excellent customer service, including taking orders, making recommendations, and responding to inquiries.
• Maintain cleanliness and organization of the bar area, including washing glassware, utensils, and equipment.
• Monitor inventory levels and communicate supply needs to management to ensure the bar is well-stocked.
• Comply with all health, safety, and alcohol service regulations to ensure a safe environment for guests and staff.

Skills:

The required skills enable the bartender to efficiently prepare and serve beverages while maintaining a high standard of customer service. Strong communication skills are essential for engaging with guests and understanding their preferences, which enhances the overall experience. Physical stamina and dexterity are necessary for managing the fast-paced environment and handling bar equipment safely. Preferred skills such as knowledge of mixology and certification in responsible alcohol service contribute to elevated service quality and compliance with regulations. Additionally, proficiency with POS systems and multilingual abilities facilitate smooth transactions and broaden the bartender’s ability to connect with a diverse customer base.