Product Support Manager, Cross Business Unit Governance

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project management, consulting, or a customer-facing role with finance reporting dimension.
• Experience working in an organization and partnering with multiple teams across different functions.

Preferred qualifications:

• Experience in translating data and user feedback into actionable product improvements and strategic recommendations.
• Experience presenting to and influencing cross-functional teams.
• Understanding of the latest AI tools and trends.
• Ability to grow in a fast-paced, ambiguous environment while leading complex, cross-functional finance reporting activities.
• Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with minimal guidance and high attention to detail.
• Excellent stakeholder management, influencing and communication skills proven in a consulting environment with demonstrated success influencing executives.

About the job:

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Financial Program Lead within the gUP Platforms and Devices Cross Business Unit (BU) Support you will lead the Cost Savings Governance process for Google Platforms and Devices support organization by aligning support activities with financial and regulatory requirements. You will collaborate with cross-functional teams to improve cost accuracy and ensure a consistent financial approach across the organization. You will serve as the connective tissue for the gUP Platforms and Devices team, ensuring all teams follow a similar process in terms of financial reporting and are able to share with stakeholders progress toward the financial goals.

Responsibilities:

• Establish and lead a cost savings governance process monitoring Google Platforms and Devices support related activities.
• Work with Support, Finance and Operations teams to align from a financial perspective with all regulatory needs and make business decisions.
• Ensure alignment with other finance Full-Time Employees (FTEs) in gUP teams and ensure consistency of approaches across gUP. Ensure work drivers are documented using existing centralized tools and processes to assess financial performance and attribute cost accurately.
• Manage product area teams requests to improve cost prediction/cost savings accuracy.
• Increase product vertical support teams confidence in their ability to communicate gUP's operational and strategic excellence to stakeholders.