Project & Technical Support Engineer

Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products.

Typical applications involve:  On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision.

Specific job duties include the following, plus others which may be assigned:

• Project and Systems engineering (Daily to Weekly)
  • Review technical system requirements.
  • Perform requirements engineering with customer.
  • Specify system based on customer and other stakeholder requirements.
  • Provide input and review mechanical and electrical design.
  • Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements.
  • Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User’s Manuals.
  • Generating failure mode and effect analyses.
  • Perform post-production testing.
  • Prepare and perform Factory Acceptance Tests with customers.

•  Technical support (monthly)
  • Providing on-site installation supervision/assistance to customers.
  • Prepare and perform training classes on-site and off-site.
  • Providing on-line response for customer support as needed.
  • Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians.
  • Following up with customers to assure maximum customer satisfaction.
  • Demonstrating equipment to customers. 

•  Technical support (occasional)
  • Evaluating the operation/performance of RMS equipment.
  • Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication.
  • Reviewing RMS related technical/marketing materials.
  • Provide feedback concerning products (Mirion and competitors) and customer feedback.

•  General & administrative duties:
  • Keeping an uncluttered, clean, and organized work area.
  • Completing required training and performance goals successfully.
  • Attending educational seminars, conferences, and workshops, as approved by supervisor.
  • Acquiring in-depth knowledge of Mirion’s product portfolio.
  • Other duties as assigned.

Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications:

• Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering.
• 3-5 years of relevant work experience.
• Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components.
• Ability to work with low level radioactive material, in accordance with Mirion’s radiation materials license requirements. Practical working experience in a nuclear facility is desirable.
• Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc.
• Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support.
• Strong interpersonal skills.
• Must meet the NRC criteria for escorted access into nuclear power plants in the USA.
• Willing to travel to customer sites (~20% travel time).