Regional HR Services Manager Americas

Purpose and Mission

Leads and integrates HR Services delivery and Total Rewards management across North America, ensuring operational excellence, compliance, and competitive, cost-effective reward practices. The role combines regional HR operations leadership with hands-on ownership of compensation and benefits programmes, with a strong focus on medical, retirement, and insurance plans administration, optimisation, and governance.

Key Activities and Responsibilities

Regional HR Services Leadership

• Lead, develop and steer the HR Services organisation across North America, covering payroll, administration, HRIS and local reward execution
• Ensure efficient, standardised and compliant service delivery, aligned with Group HR strategy and governance
• Act as regional escalation point for service delivery issues and drive continuous improvement
• Partner with HR Business Partners and leadership teams to ensure strong operational support and employee experience
• Lead and develop a diverse, international HR operations team

Total Rewards & Benefits Management

• Own the design, administration, and optimisation of employee benefits programmes, including:
• Medical, dental, vision and wellbeing plans
• Retirement plans (e.g. 401(k), pension schemes)
• Life, disability and voluntary insurance programmes
• Ensure all benefit plans are compliant with relevant legislation (e.g. ERISA, IRS requirements) and properly administered
• Act as primary liaison with external benefit providers and insurers, managing vendor performance and cost optimisation
• Drive continuous improvement of benefit programmes balancing competitiveness, cost efficiency and employee value proposition
• Lead communication and education efforts to ensure employee understanding and engagement with benefits

Compensation & Reward Governance

• Oversee salary administration, job evaluation, and reward frameworks aligned with global strategy
• Support annual compensation cycles, benchmarking, and salary structure evolution
• Contribute to executive and long-term incentive plans implementation where applicable
• Act as advisor to HR and business leaders on compensation and reward matters

Payroll, HRIS & Compliance

• Ensure accurate and compliant payroll operations across US and Canada, including tax and regulatory obligations
• Oversee HRIS systems, data integrity, reporting, and continuous improvement
• Maintain audit readiness and support both internal and external audits
• Ensure proper documentation, controls and governance frameworks

Skills

• Master’s or bachelor’s degree in human resources, Finance, Business or related field
• 10+ years of relevant experience in core HR operations and/or Total Rewards leadership, ideally in a manufacturing / industrial / production environment
• Strong experience in benefits management (healthcare, retirement plans, insurance)
• Experience managing payroll and HRIS systems in a complex environment. UltiPro/UKG software preferred but not necessary
• Possess strong working knowledge of US legislation related to payroll and benefits
• Ability to problem solve, detail -oriented and able to maintain confidentiality
• Proven leadership and stakeholder management skills