Sr. Implementation Manager People Operations

Job Summary

The Sr. Implementation Manager leads the delivery of complex, cross-functional initiatives by creating structure, driving momentum, and ensuring outcomes are achieved with quality and consistency. Reporting to a Director, this role operates as a senior individual contributor who partners across functions to move work from concept to reality.

Responsibilities

• Lead end-to-end delivery of assigned initiatives with full ownership for timeline, scope, risk, and results.
• Translate initiative goals into clear milestones, deliverables, dependencies, and sequencing.
• Drive cross-functional accountability without direct authority.
• Anticipate and manage risks, changes, and decision points throughout execution.
• Maintain consistent delivery cadence, governance, and status communication.
• Facilitate alignment across stakeholders when priorities, scope, or timing conflict.
• Ensure solutions are implemented, adopted, and stabilized, not just delivered.
• Support change readiness through implementation planning, communications coordination, and manager enablement.
• Contribute to the continuous improvement of delivery standards and tools.
• Partner closely with the Director to calibrate priorities, capacity, and sequencing.

Qualifications

• Bachelor’s degree in Business, Operations, Technology, HR, or related field.
• 6–10 years of experience leading cross-functional initiative delivery.
• Experience operating as a senior individual contributor.
• Strong ability to influence without authority.
• Exceptional organization, prioritization, and communication skills.
• Comfort navigating shifting priorities and stakeholder complexity.
• Strong business judgment and decision-making capabilities.

Preferred Qualifications

• Knowledge of Lean, Six Sigma, or process improvement methodologies.
• Experience supporting transformation, system rollouts, operating model changes, or enterprise initiatives.
• Background in matrixed or multi-location environments.
• Exposure to People, Technology, Operations, or Enterprise Programs.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Must be able to work remote or in an office setting.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.