Senior Product Manager, Merchant Lifecycle

Job Description

Ready to take your career global? 

Make your mark at one of the biggest names in payments. We’re looking for a Senior Product Manager - Merchant Lifecycle, to join our ever-evolving product team and help shape the future of global commerce. 

What you’ll own

We're seeking a Senior Product Manager – Merchant Lifecyle to own critical customer experiences that help merchants successfully onboard and manage their sales from acceptance to payout to help software platforms, adopt, engage with, and grow on our platform. You'll play a key role in defining product strategy, solving complex customer challenges, and building innovative solutions that create meaningful business impact. This is an opportunity to help shape a new product domain while working alongside talented leaders in product, engineering, design, and operations.

• Define product strategy and roadmap for the customer lifecycle experience.

• Improve onboarding, activation, engagement, and retention outcomes.

• Identify friction points and streamline customer workflows.

• Establish success metrics and monitor lifecycle performance.

• Conduct customer research and analyze behavioral data to inform product decisions.

• Collaborate with engineering, design, operations, and business stakeholders.

• Prioritize opportunities that improve customer satisfaction and long-term value.

• Develop business cases and strategic recommendations for lifecycle investments.

• Drive continuous product improvement through experimentation and measurement.

What you’ll bring 

• Bachelor's degree required

• 7+ years of Product Management experience.

• Experience improving customer engagement and lifecycle outcomes

• Strong strategic thinking and execution skills

• Experience managing customer-facing digital products.

• Strong understanding of customer journey mapping and lifecycle management.

• Demonstrated success improving customer adoption, engagement, or retention.

• Strong communication and cross-functional leadership skills.

• Proven analytical and problem-solving abilities.

It’s a bonus if you have

• Experience in financial services, commerce, banking, fintech, or payments.

• Experience with all parts of a merchant payment lifecycle such as acceptance, refunds, disputes, payouts. 

• Experience in regulated industries.

• Experience with onboarding, risk management, or operational workflow products.

• Experience building zero-to-one products. 

About the team 

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

What makes a Globalpayer? 

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.  

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.  

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.