About the role

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

PRIMARY TECHNOLOTIES WE USE

Microsoft Azure and other cloud IaaS solutions
Routers & routing protocols, specifically Cisco / Meraki
Firewalls and security concepts, including IPsec VPNs and remote access VPNs
Enterprise wireless technologies
VMware and other virtualization applications with shared storage (iSCSI)
Microsoft Office 365, Microsoft Exchange, Azure and Linux
Dell and HP Workstation/Server Hardware

What you'll do

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide dedicated on-site support for a clients’ network & infrastructure
Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.
Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
Ability to work individually and in team environments both internally and with clients
Assist with the troubleshooting and analysis of servers and networks systems
Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
Creating and maintaining client environment documentation
Additional requirements may exist if offer of employment is extended
Familiar with backup solutions
Highly proficient in communicating with end-users
Occasional after-hours dispatch may be required

PHYSICAL REQUIREMENTS

Ability to travel to client site daily
Sitting for extended periods of time
Must be able to move around in an industrial manufacturing location
Dexterity of hands and fingers to operate and handle computers and components

Qualifications

EDUCATION AND EXPERIENCE

Bachelor’s degree in a related field with more than 5 years equivalent experience
Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
Microsoft, Cisco, VMware or other technical certifications always a plus

Experience in the Managed Services Sector is a plus

SKILLS

Proven customer service and problem-solving skills, working directly with clients
Proficient analytical skills with good verbal/written communication
Excellent documentation skills
Ability to identify and document IT needs and/or vulnerabilities based upon best practices
Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
Assist end-users through new set-up instructions / proceedures

Learn more about this Employer on their Career Site

Service Delivery Manager