DWM Systems Administrator (IT)

General Description and Classification Standards:
Responsible for the administration and management of the Cityworks program for the City of Atlanta, Department of Watershed Management. This position is responsible for maintaining various workflows, audits, and Cityworks programs. Advises and guides internal and external users of Cityworks and serves on the Cityworks committee. Additionally, this position participates in projects and provides end-user support for applications, connectivity, and server-related issues.

Supervision Received:
Under the guidance of the director and/or senior system administrator.

Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

•    Coordinates with management to determine Cityworks functional needs and goals and conducts periodic reassessments as needed or requested.
•    Assist in overseeing the ticketing system to support users with modifications to Cityworks and the resolution of associated issues. 
•    Manage and develop new reports and queries within Cityworks as needed.
•    Manage other programs and tools that interface with Cityworks software.
•    Maintain and evaluate the functionality of Cityworks to ensure optimal system performance.
•    Provide user support for both Cityworks desktop and Mobile version.
•    Keeps abreast of changes in the asset management and GIS industry in terms of equipment, software, communications, standards, procedures, and techniques.
•    Collaborate with internal and external stakeholders to identify end-user requirements and specifications, delivering training as needed 
•    Work with the security team to ensure compliance with security policies and standards.
•    Test applications for quality and functionality prior to deployment.
•    Ensure continuous 24/7 uptime and smooth operation of departmental applications.
•    Periodically update license files and applications.
•    Develop installation guides, troubleshooting documents, and manuals 
•    Conduct quarterly audits of applications, manage user access, and recommend the decommissioning of underutilized software 
•    Provide solutions for technical issues, ensuring timely resolution.
•    Participate in daily team meetings, project meetings, and collaborate with cross-functional teams to address technical challenges.
•    May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:
This is a partial listing of the necessary knowledge, skills, and abilities required to perform the job successfully; it is not an exhaustive list.

Systems Administrator I

•    Knowledge of and ability to configure asset management software (specifically Cityworks)
•    Highly proficient in the use of computerized office equipment and programs.
•    Problem-solving skills for addressing complex technical and strategic problems using asset management technologies.
•    Communicate clearly and concisely, both orally and in writing. 
•    Collaborate effectively and efficiently with the general public, executive leadership, employees, and vendors.

Minimum Qualifications:
Education and Experience: 
Bachelor's degree in Information Systems, Computer Science, or a related field, and have five to seven years of experience in system administration, specifically with the Cityworks software or comparable asset management solutions.

Licensures and Certifications: 
ITIL 4  

Preferred Requirements:
•    Experience as a Cityworks administrator.
•    Experience in asset management systems.
•    Experience in municipal government operations, particularly in water management.

Work Environment: 
The work environment is primarily an office setting. It may be necessary to fulfill obligations during evenings, nights, or weekends to ensure the proper maintenance of systems.

Lifting Requirements:
Light work: 
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please
contact department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.