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Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Overview
Manhattan Associates is seeking a Senior Principal Consultant – Point of Sale (POS) to lead large-scale retail transformation initiatives for some of the world’s most complex enterprise retailers. This is a senior, client-facing leadership role responsible for delivering high-impact POS and store systems implementations while serving as a trusted advisor to executive stakeholders.
In this role, you’ll combine deep POS and retail domain expertise with strong delivery leadership—owning solution design, execution, client relationships, and overall program success across multi-product, multi-site engagements.
What You’ll Do
Program & Delivery Leadership
Lead end-to-end delivery of complex Manhattan POS implementations from discovery through go-live and stabilization
Own scope, design, budget, resourcing, risk management, and delivery outcomes across multiple concurrent engagements
Proactively identify, manage, and resolve delivery risks and critical issues, escalating when appropriate
Drive change management strategies to manage scope and secure incremental funding as programs evolve
Solution & Domain Expertise
Serve as a subject-matter expert in Point of Sale and store-centric retail solutions
Lead functional design, solution architecture, and integration strategies across POS, omnichannel, ERP, and third-party systems
Partner with Product Management to provide structured feedback and enhancement recommendations based on real client needs
Client & Stakeholder Engagement
Act as the senior delivery lead and primary point of contact for enterprise retail clients
Build trusted relationships with client IT, operations, and executive leadership
Lead executive governance forums, steering committees, and milestone reviews
Sales & Growth Support
Support pre-sales activities including solution positioning, functional design input, and gap analysis
Identify and pursue opportunities to upsell additional Manhattan products and services
Partner closely with Sales to articulate value and ensure successful transition from sales to delivery
Leadership & Mentorship
Mentor and coach consultants and design leads, providing technical guidance and career development support
Contribute to delivery best practices, standards, and reusable assets within the POS practice
Influence team culture through consultative leadership, accountability, and delivery excellence
What We’re Looking For
6+ years of experience in a technical consulting, professional services, or enterprise software delivery role
Strong experience delivering POS, retail, or omnichannel commerce solutions
Proven success leading large, complex system integration programs ($1M+ services engagements)
Client-facing experience working directly with enterprise customers
Ability to operate independently in fast-paced, ambiguous environments
Willingness to travel up to 50%, based on project needs
Education
Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Information Systems, Business, or a related field
#LI-TS1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
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