TECHNICAL SUPPORT SPECIALIST

Job DetailsJob Location: ATLANTA, GA 30324Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.00 - $22.00 HourlyTravel Percentage: NoneApply today to join Coreforce, where your Technical Support expertise makes a real impact.    Join Our Team as a Technical Support Specialist      Company: Coreforce  Location: Decatur - (Onsite)  Job Type: Full-time  Salary: Based on Experience    Company Overview:  Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.  Technical Support Specialist - Build Your Career with Purpose  Join Coreforce and use your technical skills to support innovative technology that strengthens communities.      Why You’ll Love Working Here:  Flexible hybrid schedule  Free chef-inspired lunch Mon–Thu  15 PTO days + floating holiday  Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.     Annual bonus and tuition reimbursement  Career growth in a fast-growing, mission-driven company  Collaborative, purpose-driven culture    Responsibilities:  Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.   Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories.   Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.  Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.  Participate in scheduled on-call rotation to support after-hours client needs.   Qualifications High school diploma or GED required.  1+ years of experience in technical support, help desk, or IT service environment.  Prior customer service or contact center experience.  Familiarity with Windows OS, basic PC hardware, and general troubleshooting method.  Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.     Coreforce is an equal opportunity employer committed to diversity and inclusion.