IT Engineer

We are seeking a skilled and proactive IT Engineer to manage, maintain, and support the organization's IT infrastructure. The ideal candidate will be responsible for installing hardware and software, troubleshooting technical issues, ensuring network security, and providing technical support to users.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, networks, and peripherals.
• Monitor and maintain IT systems to ensure optimal performance and reliability.
• Diagnose and resolve hardware, software, and network issues.
• Provide technical support to employees through phone, email, or onsite assistance.
• Manage user accounts, permissions, and access controls.
• Perform system upgrades, backups, and disaster recovery procedures.
• Ensure the security of IT systems by implementing security policies, antivirus solutions, and software updates.
• Monitor network performance and troubleshoot connectivity issues.
• Maintain documentation of IT systems, configurations, and procedures.
• Coordinate with vendors for hardware procurement, software licensing, and technical support.
• Support the implementation of new technologies and IT projects.
• Ensure compliance with organizational IT policies and industry best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2–5 years of experience in IT support, system administration, or network engineering.
• Knowledge of Windows and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Familiarity with Microsoft 365, Active Directory, virtualization, and cloud platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred Certifications:

• CompTIA A+
• Network+
• Microsoft Certified (Azure or Windows Server)
• Cisco CCNA
• ITIL Foundation

Key Skills:

• Technical troubleshooting
• Network administration
• System administration
• Cybersecurity awareness
• Cloud technologies
• Hardware and software installation
• Backup and disaster recovery
• Time management
• Communication and teamwork

Working Conditions:

• Full-time position.
• May require occasional after-hours or weekend support for maintenance or emergencies.
• Ability to lift and install IT equipment when necessary.

Additional Benefits

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

• 401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.