Position Description: Valet Supervisor

Reports To: Parking Manager

Basic Duties:

Drive, park and retrieve customer vehicles in a safe and courteous manner.
Attend customer while exiting and re-entering their vehicle.
Assure that all customers are given a professional, polite, and timely valet service.
Lead the team of valet drivers.

Job Responsibilities:

Maintain a neat and clean appearance
Maintain a clean work environment; lot, loading zones and podium
Inform customers of valet rates, validation deals, and closing times
Respond to customer questions or concerns in a prompt and considerate manner
Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot
Properly ticket and track all vehicles using proprietary company application technology
Evaluate and document vehicle condition and secure all vehicles upon parking
Oversee the safety and security of the lot and vehicles in it
Observe all traffic laws and safe driving practices
Report any known accidents to supervisor and /or management
Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management
Assist with any additional task that may arise or be assigned

Minimum Qualifications:

License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
Driving – Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test
Education – College education preferred, three months related experience, or and equivalent combination of education and experience
Availability – Generally available nights and weekends
Customer Service – Able to respond and interact with customers in a positive manner

to inspire enjoyment of their experience

Physical Requirements:

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