Program Manager

Community Health Worker Program Manager

Georgia Health Policy Center

Andrew Young School of Policy Studies

Georgia State University

At the Georgia Health Policy Center (GHPC), we approach our work with a passion for being excellent, to positively impact people’s lives, and to find creative and innovative ways to learn and fulfill our goals. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to integrate research, policy, and programs to advance health and well-being.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes our team stronger.

GHPC is seeking a community health worker (CHW) program manager to join the already awesome team, taking GHPC to the next level of excellence and global achievements!

WHAT MAKES GHPC A GREAT PLACE?

•          A knowledge-sharing organization that collaborates with diverse partners.

•          A flexible work environment

•          Professional development opportunities and mentorship

•          Competitive base salary

•          Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

•          A rapidly growing center within an academic setting

The center’s current scope of work includes behavioral health, health & health care financing, health in all policies, health systems transformation, long-term services & support, maternal health & child well-being, population & global health, and rural health. The center conducts, analyzes, and disseminates qualitative and quantitative research to connect decision-makers with the objective research and guidance needed to make informed decisions about health policy and programs. The center is at work locally, nationally, and internationally with public and private partners to improve health and well-being.

JOB DESCRIPTION

The CHW program manager is a member of the Atlanta Regional Collaborative for Health Improvement (ARCHI) team, providing support to ARCHI’s Community Resource Hubs, a key element of ARCHI’s Invert the Burden strategy. ARCHI is a collaborative of 110+ partner organizations with a shared 28-year commitment to improving health in metro Atlanta. ARCHI is housed inside GHPC with seven dedicated staff guiding the work of the collaborative. ARCHI supports this commitment by facilitating systems change across a wide range of sectors and policy areas while designing and implementing prototypes to test and refine innovations in the way care is delivered and financed for those Atlantans most impacted by the historic and pervasive gaps in opportunity to achieve optimal health and well-being in the community.

This is an Atlanta-based, in-office position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Care Coordination

•          Build strong relationships with members and exhibit excellent customer service 

•          Act as an advocate and liaison between the member, family, and community service agencies

•          Record all care information in various platforms

Program Management

•          Prepare reports and documents as needed or requested. Ensure timely documentation of program outcomes

•          Networking skills and aptitude for representing ARCHI with local, state, and national organizations

•          Ability to initiate new and strategic relationships to support ARCHI projects; comfortable working with residents and community leaders

•          Flexibility to shift priorities, address ad-hoc requests, and manage ambiguity

•          Effective time management and organizational skills (e.g., ability to prioritize and meet deadlines in a fast-paced environment)

•          Must be a self-starter who is able to work independently and in a team environment

Partner and Resource Development

•          Build relationships with external stakeholders (e.g., ARCHI Steering Committee, community leaders, and residents).

•          Recruits new partners for the Community Resource Hub and maintains existing partnerships.

•          Other duties as assigned. 

ESSENTIAL SKIILS AND ABILITIES

•          Able to work effectively both as a member of a team and with a high degree of independence, including good judgement and problem-solving skills.

•          Provide one-on-one support to members, including coordinating appropriate referrals for services and sharing accurate and relevant information and resources.

•          Knowledge of health systems, care coordination, and CHW programs.

•          Experience managing and completing grant deliverables.

•          Excellent attention to detail and documentation of completed services and tasks.

•          High level of knowledge about community agencies in the community they will be serving.

•          Proven ability to create and maintain strategic partnerships with external organizations.

•          Experience in navigating the IRB process and data security best practices.

•          Program evaluation, including qualitative and quantitative analytic skills.

•          Communicate effectively with stakeholders.

Minimum Hiring Qualifications

•          Master's degree and five years of related experience, including two years of supervisory experience.

Preferred Hiring Qualifications

•          Ph.D. with two years of experience; or a combination of education and related experience.

•          Knowledge of collective impact practices and health and racial equity is critical. Knowledge of excel is a plus.