Description

As a Front Desk Agent at Hampton Inn & Suites - Atlanta Northlake, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

Healthcare Benefits
Paid Time Off (PTO)
Holiday Pay
Employee of the Month Bonus
Sign-On Bonus
On-Demand Pay Access (access to earned wages before payday)
Hotel Brand Employee Discounts

Responsibilities

Welcome guests and assist with check-in and check-out
Process payments and manage guest accounts
Book, modify, and cancel reservations
Answer guest questions and provide information about hotel amenities and local attractions
Respond to guest requests and resolve issues in a timely, professional manner
Maintain accurate guest records and reservation information
Answer phones and respond to emails as needed
Work closely with housekeeping and maintenance to ensure guest satisfaction
Follow hotel safety, security, and privacy procedures

Requirements

Qualifications

Must be 18 years of age or older
Friendly and professional communication skills
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced environment
Basic computer and phone skills
Attention to detail and reliability
Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!

Learn more about this Employer on their Career Site