Overview
Implement, test, and support server technologies, processes, and procedures. Monitor and respond to customer requests submitted via our internal ticketing system in a timely manner using excellent judgment and clear communication. Escalate issues to server engineers as necessary, working and learning alongside them to perform configuration of the server infrastructure components. Assist and collaborate with project/application teams as needed to provide consultative and implementation services on computer and data transport solutions. Perform on-call duties as required.
Responsibilities
Performs daily server/storage activities, included but not limited to monitoring, maintenance tasks, documentation, ticket handling, and configuration functions.
Performs server/storage projects as directed by coordinator or server engineers.
Researches and resolves (or escalates) issues and questions regarding all server/storage platforms as well as other components used in the Northside network. Works with vendor technical support to resolve production or testing issues.Monitors systems performance and troubleshoots issues reported on assigned server components. Responsible for working assigned support tickets and following up with customers on a timely basis.Assists with server planning and administration tasks in accordance to industry best practices. Assists with system backups, recovery and other activities related to disaster recovery planning and testing.Ensures security policies and procedures are followed during the build, maintenance, and support of Northside compute and data transport infrastructure. Takes an active role in required security updates and device patch management (operating systems, code updates, firmware, etc.). Accurately and consistently completes all reporting and documentation.
Assists with the creation and maintenance of technical documentation and helps ensure department policies and processes are followed.
Provides on-call support of technical infrastructure and devices as required.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager Qualifications
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
Associate’s degree in Information Systems, Business, Engineering or related technical field (or equivalent job experience) Two (2) years of network or server build/support experience in an enterprise environment. (includes MS Windows/AD experience. Linux, VMWare, and/or security experience desirable.) Ability to communicate effectively and provide excellent customer service. Basic knowledge of data center hardware/software, and other industry best practices Working knowledge of enterprise server/storage solutions (including topics such as e-mail, software distribution, anti-virus, backup solutions, remote access) Working knowledge of endpoint hardware and software.
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
S. degree in Information Systems, Engineering, Business or related field of study Four (4) or more years’ experience working with server, storage and security technology MCSE/Server+ or other related technical certifications Good analytical and technical troubleshooting skills Excellent communication and outstanding customer service skills Strong knowledge of virtual server or data center technologies. Working knowledge of storage or server technologies. Experience in Healthcare facility
Work Hours:
7AM-7PM
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