Ancillary Services Manager

Welcome! Interested in becoming a Ranger? Read more.

At RangeWater, we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve, as people are at the heart of everything we do. As a Ranger, we encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help RangeWater remain THE leader and powerful force in Multi-Family Real Estate.

Our Team Members play a pivotal role in the success of the company’s performance, and we look forward to witnessing your successful journey as a Ranger!

Culture: Companies with a strong culture and a higher purpose perform better in the long run.

Core Values (words to live by): People-focused, Collaboration, Integrity, Service, Results-driven, Experience-centric, and Innovation.

What’s in for you? Our leaders care about the well-being of all Rangers and recognize the importance of work-life balance. That’s why we offer competitive paid time off and benefits.

PTO/Benefits:

· Two + Weeks of PTO

· Paid Holidays

· Medical, dental and vision insurance

· 401(k) Enrollment Opportunity

· Employer Paid Basic Life and Short-Term Disability

· Paid Parental Leave for Birthing and Non-Birthing Parents (after 6 months)

· Potential opportunity for savings in rent (property and ownership specific)

· Cell Phone Allowance

· And more!

Job Description

What does this role entail? The Ancillary Services Manager oversees the detailed operations of ancillary programs with specific emphasis in ancillary revenue and process improvement. Responsible for strategically implementing and managing programs and services that increase NOI, strengthen community efficiencies, minimize risk, and enhance the resident experience. This role will be mission-focused, strategic, and a process-minded leader that helps others at RangeWater Real Estate be successful in their positions. Finally, because we are a growing company, our expectation is that you will execute such tasks as necessary to support the company even if they may fall outside of your defined responsibilities.

Essential Roles You Will Play:

Acts as a subject matter expert in all RangeWater programs. Shares value with leadership and ownership groups as requested. 

Maintains healthy relationships with all vendors in our Master Services Agreement director.

Assist with any administrative duties related to ancillary services, including but not limited to, program access and credentialing, complete program setup forms, communicate with vendor, and facilitate communication between onsite team and vendor where necessary. 

Compiles & evaluates performance on a regular cadence with leadership teams. Documenting efficiency, revenue shares & savings generated for RangeWater and Properties.

Maintain accurate program participation data in Salesforce.

Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.

Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with RangeWater’s policies and performance expectations.

Address and resolve customer service complaints or issues. Troubleshoot issues and escalate when necessary.

Oversees implementation during transition process by creating standardized processes and ensuring clear directives to all team members involved with the programs. 

Assists with special projects and other duties as required.

Address and resolve customer service complaints or issues. Troubleshoot issues and escalate when necessary.

Oversees implementation during transition process by creating standardized processes and ensuring clear directives to all team members involved with the programs. 

Assists with special projects and other duties as required.

Coordinate program training for onsite teams.

Analyzes portfolio-wide functions of property utilities, including Electric, Water/Sewer, Gas, Telecom, and Fiber service. Monitors expense and correlating recovery, serving as the catalyst for sustainability and energy control initiatives based on individual property performance and needs. Identifies areas of opportunity energy related utility retrofits as well as sustainability-improving programs such as recycling. Serves as primary contact for all billing and utility management contractors. 

Creates standard Policies & Procedures and Training Material for Ancillary programs such as Renters Insurance, Utility Management, Security Deposit Alternatives, etc.

Vet and evaluate new and innovated programs/companies for RangeWater to partner with.

Other duties as assigned.