Field Services Support Specialist-5

RaceTrac Company Overview

Job Description:

The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.

What You'll Do: 

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.

• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues. 

• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.

• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
   

What We're Looking For: 

• Flexibility to work 24 hours/7 days a week

• 1+ years of experience in a service industry or related field preferred

• Knowledge of Microsoft Office Suite preferred

• C-Store or other retail experience a plus

• Knowledge of PC, network, hardware, and software installation and configuration a plus

Schedule:

4 shifts per week (10 hour each) between 10am and 10pm, including 1 weekend day.

Fueled by Growth, Driven by You 

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.   

To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages. 
 

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

Responsibilities:

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues. 
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

Qualifications:

• Flexibility to work 24 hours/7 days a week
• 1+ years of experience in a service industry or related field preferred
• Knowledge of Microsoft Office Suite preferred
• C-Store or other retail experience a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.