Mobile Support Box Office Specialist

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

The Mobile Support Specialist is the first point of contact for in-person customer service and mobile ticketing assistance during guest entry at State Farm Arena. This role is responsible for resolving ticketing issues and addressing guest inquiries at entry points to ensure a smooth and positive experience.

As an event-based position, staffing needs vary significantly from week to week and event to event. Therefore, all part-time positions are scheduled on an “as needed” basis, and we cannot guarantee consistent hours or a set schedule

RESPONSIBILITIES:

• Smile, greet, and interact with guests who visit State Farm Arena and the box office
• First point of contact in resolving patron ticket issues
• Deliver exceptional customer service to our guests
• Efficiently and proactively facilitate in-person customer/client services at gate entry  
• Will be responsible for all operational needs, including helping fans download the team app, assisting with mobile ticketing questions, and supporting other mobile initiatives at arena gates
• Must be willing to work outside of the box office and at arena gates to troubleshoot mobile ticket issues
• Operate Ticketmaster platform, Slack, and Sales Deck ticketing systems
• Utilize Ticketmaster software to troubleshoot all ticket issues, i.e., Re-printing tickets, researching the scan history of a ticket, selling a new ticket, etc.
• Sell tickets for all Atlanta Hawks basketball games, arena family shows, and concerts
• Provide day of the game customer service 
• Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours or additional needs.
• Deal with a fast-paced environment that requires flexibility and troubleshooting
• Other duties as assigned  

QUALIFICATIONS: 

• Enthusiastic and positive attitude
• Ability to listen effectively, take and execute directions given
• Ticketmaster knowledge preferred. 
• Flexible availability – including mostly nights and weekends/holidays
• Report between 5-5:30 p.m. for most events
• Must possess an eagerness to learn new skills and techniques
• Must have the ability to respond effectively to the most sensitive inquiries or complaints
• Must be able to work in outdoor conditions
• Must be available for a minimum of 75% of all State Farm Arena events per month

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!