Technical Consultant

The Technical Consultant role focuses on activities such as evaluating, installing, unit testing, trouble-shooting and supporting software solutions based on business and operational requirements in a variety of customer-facing and internal business scenarios, associated with NCR Atleos’s financial software for ATMs and cash recyclers.   

Upon achieving a fundamental knowledge of NCR Atleos’s software solutions, candidates will specialize into areas focusing on multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations and message formats. Focus on specializations will rotate periodically to create a well-rounded perspective and a deeper set of capabilities. 

Candidates must work to anticipate internal and external client needs and have an overriding commitment to client satisfaction.  Also, incumbents must be able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.   

Travel will be required throughout the US.  The candidate should anticipate travel requirements of 75 percent of their time.  This will typically translate into weekly trips three of the four weeks in a month.  Upon being hired, you should expect that possible training will include trips to Atlanta, Dallas, or client locations across the U.S. 

Installation, Troubleshooting, and/or Development skills and capabilities are a plus; however this role is not a full-time development role.  Some shift work may be required. 

Key Areas of Responsibility  

Analyze, Install, Configure, Troubleshoot 

Basic Requirements 

• Experience working in the ATM or kiosk self-service industry required
   

• Bachelor’s degree or equivalent accreditation in computer sciences, information systems or other technical discipline. 

• Technical project leadership experience organizing project resources 

• Experience working with Microsoft operating system technology – specifically Windows 10 and Windows 7 – including one or several off the following:  installing and supporting hardware devices and drivers; installing and configuring windows applications; troubleshooting network protocols and services—including TCP/IP, Internet Information Services, and remote access; understanding of client/server application architectures. 

• Experience creating and leading group presentations, hosting web seminars and public speaking 

Preferred Requirements 

• Knowledge of programming and/or direct experience in developing client applications, identifying software problems and debugging  

• Ideally experience in VB or VB.NET, C++, and C# is useful 

• Client application development experience as opposed to database application development experience is desired 

• Financial institution or network switch ATM operational experience 

• Knowledge and experience working with the CEN XFS ATM software specification 

• Knowledge and experience working with NDC and 912 message formats 

• Experience working with proprietary message formats 

• Experience building or integrating WebServices applications (WebSphere or IIS) 

• Experience working with internal tools including PSA, Confluence, and QuickBase 

• Experience working with any source control package, including JIRA, Subversion 

• Working knowledge of Agile SDLC