Front Desk Agent

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provides professional, attentive service to all marina guests.
• Assists in answering guests’ inquiries concerning accounts and general hotel information.
• Registers guests, assigns slips, receives and disseminates guests’ messages and mail.
• Also responsible for posting to guest accounts as appropriate.
• Secures bank, makes change, accepts payments from guests in settlement of accounts, and deposits as per established policies and procedures.
• Other duties as assigned.

• High School Diploma required.

• Prior computer experience required

• Two or more years of office administration experience preferred.

• Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.

What we offer you: 

• Multiple benefit plans to suit your needs 
• Paid Time Off 
• 401K 
• Opportunities for advancement 
• Positive and respectful work environment where diversity is valued 
• Generous employee discounts on dining, retail, amusements, and hotels 
• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email:  GNACHRInfo@gnacm.com