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Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Total Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.  $22.55 per hour
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Responsibilities
Responsible for cleaning and servicing an assigned number of rooms per day.  Signs out floor key and reports to assigned section.  Strictly adheres to key control policies.  Loads cart following standard procedures and reports linen and supplies used.  Cleans guest rooms following housekeeping procedures.  Accountable to Housekeeping Office regarding guests’ room status.  Deals with guests in a friendly manner, providing service and information when possible; contacts supervisor when unable to fully handle guests’ needs to ensure proper handling. Reports any discrepancies in room status to Supervisor.  Reports repairs needed in work area to Supervisor.  Signs in key and turns in reports to Supervisor at end of shift.  Completes special assignments for the Supervisor Housekeeping as requested.
Qualifications
Ability to read, write and speak English. Â Physically strong. Â Open minded and willing to learn. Â Must be able to make decisions and work well with others. On the job training provided.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
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