Front Desk Agent

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Provides professional, attentive service to all marina guests.
• Assists in answering guests’ inquiries concerning accounts and general hotel information.
• Registers guests, assigns slips, receives and disseminates guests’ messages and mail.
• Also responsible for posting to guest accounts as appropriate.
• Secures bank, makes change, accepts payments from guests in settlement of accounts, and deposits as per established policies and procedures.
• Other duties as assigned.

• High School Diploma required.

• Prior computer experience required

• Two or more years of office administration experience preferred.

• Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.