Job Title:

Arcade Technician

Location:

Showboat

Properties LLC

Department:

Arcade

FLSA

FT/PT Status:

Non-exempt/Hourly

Summary of Position

Responsible for maintaining, repairing, and optimizing all arcade games and related equipment to ensure a safe, engaging, and uninterrupted guest experience. This role blends hands-on technical skill with customer awareness.

Organizational Relationships

Reports to:

Sr Arcade Manager, Arcade Manager

Supervises:

Qualifications and Skills

Must be 18 years of age or older
Ability to read, write, speak, and understand English
Mechanical aptitude and basic electrical knowledge
Basic knowledge of electronics, wiring, and PC-based systems
Familiarity with ticket redemption systems and card-based play systems
Ability to troubleshoot and problem-solve efficiently
Comfort using hand tools and diagnostic equipment
Strong attention to detail and time management skills
Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

High School diploma/GED or equivalent education
Previous experience repairing arcade games, vending machines, or similar equipment

Duties and Responsibilities

Game & Equipment Maintenance:

· Diagnose, repair, and maintain arcade games, simulators, redemption machines, and prize equipment

Perform routine inspections, cleaning, and preventative maintenance
Troubleshoot electrical, mechanical, and software-related issues
Replace parts, calibrate machines, and ensure games meet manufacturer specifications

Operational Support:

Respond promptly to game malfunctions during operating hours
Reset, reboot, or temporarily disable malfunctioning games as needed
Track repairs, parts usage, and maintenance logs
Assist with game installations, removals, and floor layout changes

Guest Experience & Safety:

Interact professionally with guests when issues arise
Ensure all machines operate safely and comply with company policies
Identify potential safety hazards and report concerns immediately

Inventory & Vendor Coordination:

Monitor parts inventory and request replacements when needed
Coordinate with vendors or manufacturers for advanced repairs or warranties
Maintain tools and work areas in an organized, safe condition

Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
The ability to adhere to the arcade uniform policy is mandatory for this position
The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate, create, and access information.
The ability to lift and move 50 pounds.
The ability to sit/stand/bend/stretch, etc.
The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)

Not Applicable – activity is not applicable to this occupation.

Physical Demands

Stand	x	Constantly		Frequently		Occasionally	Not Applicable
Walk	x	Constantly		Frequently		Occasionally	Not Applicable
Sit		Constantly		Frequently	x	Occasionally	Not Applicable
Handling/Fingering	x	Constantly		Frequently		Occasionally	Not Applicable
Reach Outward	x	Constantly		Frequently		Occasionally	Not Applicable
Reach Above Shoulder	x	Constantly		Frequently		Occasionally	Not Applicable
Climb		Constantly		Frequently	x	Occasionally	Not Applicable
Crawl		Constantly	x	Frequently		Occasionally	Not Applicable
Squat or Kneel		Constantly	x	Frequently		Occasionally	Not Applicable
Bend		Constantly	x	Frequently		Occasionally	Not Applicable

Lift/Carry

10 lbs. or less	x	Constantly		Frequently		Occasionally	Not Applicable
11 to 20 lbs.		Constantly	x	Frequently		Occasionally	Not Applicable
21 to 50 lbs.		Constantly	x	Frequently		Occasionally	Not Applicable
51 to 100 lbs.		Constantly		Frequently	x	Occasionally	Not Applicable
Over 100 lbs.		Constantly		Frequently	x	Occasionally	Not Applicable

Push/Pull

12 lbs. or less	Constantly	x	Frequently	Occasionally	Not Applicable
13 to 25 lbs.	Constantly	x	Frequently	Occasionally	Not Applicable
26 to 40 lbs.	Constantly	x	Frequently	Occasionally	Not Applicable
41 to 100 lbs.	Constantly	x	Frequently	Occasionally	Not Applicable

Environmental Factors

Extreme Cold (non-weather)	Constantly		Frequently	x	Occasionally	Not Applicable
Extreme Heat (non-weather)	Constantly		Frequently	x	Occasionally	Not Applicable
Loud Noise Level	Constantly	x	Frequently		Occasionally	Not Applicable

Other

Ability to Read	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Speak English	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Understand Verbal Directions	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work Regularly	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Report to Work on Time	x	Constantly	Frequently	Occasionally	Not Applicable
Ability to Work Safely	x	Constantly	Frequently	Occasionally	Not Applicable

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.

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