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Under the direction of the Practice Manager, responsible for implementing standard hospital policies, educating clinical and administrative staff on proper protocols and workflows. Educate staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling to meet volume and work flow demands. Duties also include: answering the telephone, scheduling patients, verifying insurance information, entering and abstracting charges into the computer, prior authorizations for medications and medication refills, triaging complex clinical calls from patients and nurse visits. Knowledge of provider schedules and medical assistant staffing distribution to maintain appropriate clinical workflow.
Time will be split between clinical duties and staffing management duties.
Monday- Friday position. Must have RN license in MA
Required Education/Skills/Qualifications/Training/Experience:
Graduate of an accredited school of nursing
Current Massachusetts state RN license
Prior triage experience
Familiarity with common medications
Knowledge of third party insurer and HMO primary care guidelines
Familiarity with EMR scheduling and order entry systems
Excellent oral and written communication skills required
Previous medical office work experience in a high volume electronic medical record environment
Departmental specialized training on medical software and electronic equipment, etc.
SMH and department orientation to supervisory responsibilities relating to educational requirements, evaluation process, Human Resources forms, Payroll procedures, etc.
Command of verbal and written English
Positive interpersonal communication skills
Computer literate
Strong organizational skills
Medical terminology
Responsible for ensuring all team members complete competency requirements as required for their position
Preferred Skills/Qualifications/Training/Experience:
Previous supervisor experience
Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.
Ability to Meet Job Performance Expectations: Must have the ability to perform essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.
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Salary Range:$25.16-$38.42Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.
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