Account Manager

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Job Description

Essential Job Functions

• Serves as the voice of the customer by communicating customer needs, priorities, and concerns internally and escalating issues to the appropriate cross-functional teams for timely resolution.
• Manages assigned customer accounts and supports ongoing commercial activities.
• Serves as the primary customer contact for CSP on assigned customer accounts.
• Identifies opportunities for incremental growth within assigned accounts.
• Prepares and supports customer quotations; coordinates internally to obtain pricing, tooling, and cost inputs in customer and company systems.
• Lead the management and reporting of customer scorecards.
• Develops customer presentations for new or existing product applications.
• Coordinates internal resources to support customer needs including but not limited to engineering, manufacturing, quality, and supply chain.
• Lead the contract negotiation with assigned customers.
• Ensures orders, quotes, and customer requirements are accurately processed.
• Manages day‑to‑day customer issues, supports timely resolution and escalates when needed.
• Supports program launches, engineering changes, and lifecycle management activities.
• Documents opportunities in the CSP account planning tool and regularly tracks and reports progress, activity, and outcomes.

Qualifications and Requirements

• Bachelor’s Degree in Engineering, Business, or a related field, or equivalent experience.
• Minimum of 5 years of sales or account management experience in automotive, industrial, heavy truck, or manufacturing environments.
• Working knowledge of OEM and Tier 1 customer requirements and processes.
• Experience with plastics, composites, or engineered materials preferred.
• Proficiency with customer portals (e.g., GM Supplier Power or equivalent).
• Strong communication, organizational, and relationship‑building skills.
• Ability to travel to customer and company locations approximately 25%.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!