Admissions Lead

What you'll bring to the team

Be the first smile. Set the tone. Lead the fun.

As an Admissions Lead, you’re not just supporting a front desk — you’re owning the first impression of the entire guest experience. Every family’s day starts with your team, and you’ll make sure it starts strong.

This is a support role, where you’ll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly.

Qualifications & Experience

What You’ll Do

You’ll balance real-time leadership + guest experience ownership every shift:

• Lead daily Admissions operations to ensure smooth, safe, and efficient guest entry
• Assign, support, and motivate front-line team members throughout the day
• Own the guest arrival experience — ensuring energy, efficiency, and service standards are consistently met
• Actively manage queues and guest flow during peak periods
• Step into host roles as needed and lead by example on the floor
• Deliver exceptional guest service and confidently handle guest recovery situations
• Coach, train, and develop team members to elevate performance and engagement
• Support training across safety, service standards, and operational procedures
• Maintain compliance with health, safety, and operational standards
• Partner with other departments to ensure a seamless guest journey across the attraction
• Assist with scheduling, inventory, and daily operational support

What We’re Looking For

We’re looking for a high-energy, people-first leader who thrives in a fast-paced environment:

Required:

• Experience in guest service, hospitality, retail, or attractions
• Previous experience leading, coaching, or training a team
• Strong communication and problem-solving skills
• Ability to stay organized and calm in a high-volume environment
• Comfort using POS systems and basic technology
• Flexible availability, including weekends and holidays
• High school diploma or GED

Preferred:

• Experience in theme parks, entertainment, or high-traffic venues

Benefits

Why You’ll Love Working Here

The Perks of the Magic ✨

•  Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
•  Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• ️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
•  Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
•  401(k) Savings Plan: Build your future with our company-matched retirement program.
•  Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
•  Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range