Guest Experience Lead

What you'll bring to the team

Ready to lead, have fun, and build real leadership experience?

At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable skills. This is a perfect opportunity for future leaders who want to grow, learn, and support in a playful, supportive, and high-energy environment ✨

As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories

Qualifications & Experience

Why You’ll Love This Role

• A hands-on supportive position where you’re on the floor, not behind a desk

• A bright, playful, family-friendly workplace where no two days are the same

• Opportunities to build real leadership, coaching, and operational experience with the support of your leadership team

• A supportive team environment that encourages learning, growth, and teamwork

Key Responsibilities

• Support daily Guest Experience operations to ensure smooth, safe, and guest-focused performance ️

• Delegate and monitor daily assignments to keep operations running efficiently ️⚙️

• Manage queues and guest flow safely and effectively during peak periods ⏱️➡️

• Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions ️

• Assist with training and documentation across all primary Guest Experience areas ✍️

• Uphold health, safety, and service standards across all operations ⚠️

• Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift

Education & Experience

• High school diploma or GED required

• Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred

• Positive, outgoing personality with a passion for guest experience and teamwork

• ⚡ Flexible and adaptable in a fast-paced, playful, ever-changing environment

• ️ Strong communication skills with a calm, friendly, and professional approach to problem-solving

• Comfortable using technology and basic office software

• Reliable, trustworthy, and committed to creating magical experiences for every family

Come help us create giggles, smiles, and muddy-puddle-sized fun every day at Peppa Pig World of Play Michigan!

Benefits

The Perks of the Magic ✨

•  Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
•  Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• ️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
•  Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
•  401(k) Savings Plan: Build your future with our company-matched retirement program.
•  Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
•  Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range