At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI.

Position Purpose:

Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained.

Job Duties (include but not limited to):

Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts
Maintain delinquency notices and contact members to resolve their delinquent status
Maintain follow-up on delinquent accounts
Performs skip tracing activities

Qualifications:

High school graduate or equivalent
Minimum 3 years of related collection experience

Skills/Abilities:

Accuracy and thoroughness in work
Excellent communication, telephone and public relation skills
Ability to work well independently
Ability to work well in stressful situations
Ability to operate related computer applications and business equipment

Benefits:

Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Paid Tuition to $5000 per year
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Learn more about this Employer on their Career Site

Collector - Full Time