Customer Fulfillment Specialist

Join the Woodland Direct Team!

At Woodland Direct, we're passionate about helping customers create inviting indoor and outdoor living spaces. We're looking for a detail-oriented, customer-focused Customer Fulfillment Specialist to join our team. In this role, you'll play a key part in ensuring our customers receive an exceptional experience from the moment they place an order through final delivery.

If you enjoy problem-solving, working with multiple teams, and keeping things organized in a fast-paced environment, we'd love to hear from you!

What You'll Do

Customer Service

• Respond to inbound customer phone calls and emails in a professional and timely manner.
• Assist customers with order status, shipping updates, and general product questions.
• Manage customer cases and follow up to ensure timely resolution.
• Escalate technical questions and complex issues to the appropriate internal teams.
• Deliver an outstanding customer experience that reflects Woodland Direct's commitment to service.

Fulfillment Support

• Create and maintain shipping documentation and order records.
• Process purchase order confirmations and coordinate with vendors.
• Enter vendor tracking information into NetSuite.
• Coordinate freight shipments, including Alaska, Hawaii, and other specialty deliveries.
• Monitor shipment progress and proactively communicate delays or delivery exceptions.
• Coordinate customer acceptance of freight terms and delivery requirements.

Order Coordination

• Partner with Customer Service, Purchasing, Warehouse, and Logistics teams to ensure orders are fulfilled accurately and on time.
• Resolve shipping, documentation, and tracking discrepancies.
• Maintain accurate order records and supporting documentation.
• Assist in identifying process improvements that enhance customer satisfaction and operational efficiency.

Administrative Support

• Maintain accurate documentation within NetSuite, Salesforce, and other internal systems.
• Generate reports and complete data entry as assigned.
• Assist with balancing seasonal workloads across Service and Fulfillment teams.
• Support special projects and additional operational initiatives as assigned.

What We're Looking For

• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Ability to work collaboratively across multiple departments.
• Proficiency with Microsoft Office (Excel, Outlook, and Word).
• Experience using NetSuite, Salesforce, or other ERP/CRM systems is preferred.
• Previous experience in customer service, order processing, logistics, fulfillment, or a related field is preferred.

Why Woodland Direct?

At Woodland Direct, our people are at the heart of everything we do. We foster a collaborative, supportive environment where employees are encouraged to grow, contribute ideas, and make an impact. You'll join a team committed to providing exceptional service while helping customers transform their homes and outdoor spaces.

If you're organized, customer-focused, and enjoy working behind the scenes to ensure every order reaches its destination, we'd love to hear from you!

Apply today and become part of the Woodland Direct team!