At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Electronic Services Representative at our Home Office in Auburn Hills, MI.

Position Purpose:

Responsible for waiting on members, both internal and external, by phone, in person and by email. Responsible for processing, posting, and balancing card accounts. Researches and resolves card processing disputes, processes charge backs, and adjusts members' accounts. Completes related reports and records and maintains files. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required.

Job Duties (include but not limited to):

Maintains a working knowledge of VISA, Debit MasterCard, ATM, Online Banking, Mobile Baking, and Remote Deposit to assist with members, and member and branch phone calls
Researches and resolves card processing disputes. Completes charge-backs or retrieval requests as needed
Reads and comprehends all rules, regulations, and updates that come in from VISA, MasterCard, CO-OP Network, and other industry sources
Cross sell Credit Union products and services using needs based selling practices
Blocks or unblocks Visa Cards, Debit MasterCard’s, or ATM cards as necessary according to policy

Qualifications:

High school graduate or equivalent
One to two years of related experience required

Skills/Abilities:

Experience with Microsoft Excel preferred
Excellent communication and public relations skills
Solid math skills.
Able to analyze accounts
Attentive to detail
Well organized
Ability to assist others
Ability to read and understand manuals, periodicals, policy manuals, vendor correspondence, etc
Able to use PC, calculator, phone, and all related business equipment

Benefits:

Vacation and Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Paid Tuition to $5000 per year
Bereavement Pay
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Learn more about this Employer on their Career Site

Electronic Services Representative - Full Time